Web Sub Issue

[obrionlvg]

Hi,

I purchased a web sub a few days ago on the 21st to be exact but when I got to the payment page paypal reported an error when confirming the payment and Cohhs site went down, The payment has gone through successfully on papal and taken out of my bank but I'm not listed as a Web sub and when I try to press "Manage CohhCarnage Stream Payments" I just recieve this



Is there something I should be doing to activate it or is this a Paypal issue and I need to contact them?


Purchase in paypal




Any help would be great thanks

[Rodr1c]

[QUOTE="obrionlvg, post: 44455, member: 96675"]Hi,

I purchased a web sub a few days ago on the 21st to be exact but when I got to the payment page paypal reported an error when confirming the payment and Cohhs site went down, The payment has gone through successfully on papal and taken out of my bank but I'm not listed as a Web sub and when I try to press "Manage CohhCarnage Stream Payments" I just recieve this



Is there something I should be doing to activate it or is this a Paypal issue and I need to contact them?


Purchase in paypal




Any help would be great thanks[/QUOTE]

Fixed it on our end for you. PayPal has re-designed their site and made some pages harder to find, but if you do find where your subscriptions are managed, you may want to cancel the recurring billing on their side and then once it expires you can re-sub. It looks like when the site had issues it didn't track it properly on our end which is why you didn't get flagged properly.

Let me know if you have any other issues.

[obrionlvg]

[QUOTE="Rodr1c, post: 44476, member: 1"]Fixed it on our end for you. PayPal has re-designed their site and made some pages harder to find, but if you do find where your subscriptions are managed, you may want to cancel the recurring billing on their side and then once it expires you can re-sub. It looks like when the site had issues it didn't track it properly on our end which is why you didn't get flagged properly.

Let me know if you have any other issues.[/QUOTE]

Thanks, Unfortunately the place where it should is just showing an error and the place it should be on the legacy UI it's not there either, I'll contact their support, thanks for the help though appreciate it.